more uses of twitter: San Francisco Customer Service

Here’s another story about Twitter that isn’t just another celebrity to follow.

The city of San Francisco now allows you to send a message via twitter to their 311 service – a service that allows you to contact the city about a number of things including complaints and inquiries.

What will make this interesting is seeing the data – opening up the data and allowing everyone to see the issues going in and the responses coming back.  This is sunshine government at its best.

Of course the system isn’t quite that open just yet, but one can hope.